You like working in technical environments and customer service is important to you? Join the Helpdesk team at Fortiche!
As a Helpdesk Assistant, you will contribute to the physical deployment of workstations, equipment handling and cabling, rigorous stock/inventory management, and onboarding preparation.
MAIN MISSIONS
You will handle the physical deployment of computer stations and their associated peripherals, strictly following established procedures.
You will manage the handling of IT equipment and ensure optimal cabling setup across workspaces.
You will apply Tier-1 software deployment procedures.
You will ensure the optimal management of inventory, organization, and stock of IT equipment.
You will assist the Helpdesk team with daily operational tasks, particularly with the hardware preparation required for onboarding new employees.
Hard Skills
You have knowledge of workstation hardware architecture and the Windows environment.
You have a basic understanding of standard configurations, systems, and office tools (Google Suite).
You know how to strictly apply operating instructions and fundamental IT security rules.
You are familiar with remote desktop tools (RDP, TeamViewer).
You are fluent in French, both written and spoken.
Soft Skills
You have great interpersonal skills and you care about helping people!
You demonstrate autonomy, rigor, and a strong sense of organization.
You have an analytical mind and know how to react to unexpected situations.
You enjoy teamwork and collaboration!
Pluses
Professional proficiency in English.
Fortiche Production is committed to diversity and inclusion. All of our positions are open to individuals with disabilities.
At the crossroads of animation and filmmaking, Fortiche is an award-winning entertainment company developing original IPs and delivering large-scale international productions.
Founded in 2009, Fortiche has built a distinctive 2D/3D aesthetic that has become its hallmark. The company is behind Arcane (Netflix/Tencent), one of the most awarded animated drama series for adults, based on Riot Games’ League of Legends. Its portfolio also includes collaborations with Riot Games (Rise, K/DA – POP/STARS, Warriors), music videos for Stromae/Pomme, Coldplay, and Gorillaz, as well as the Rocket & Groot series for Marvel Studios.
With teams in Paris, Montpellier, and Las Palmas (Spain), Fortiche brings together up to 450 professionals across all stages of creation, direction, and production, combining creative ambition with global reach.
